The Spotify Lesson: Don’t Give Customers An Out

I deleted Spotify. More accurately, I finally deleted Spotify. It was a long time coming.

I had been paying Spotify monthly for about eight years until, in the wake of the Joe Rogan controversy, I stopped paying. But this isn’t about Joe Rogan.

I knew Spotify was paying Joe Rogan millions for years. I also already knew that Joe Rogan had been racist and…